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Diploma for IT Users - FAQs

What level is this qualification?

It is a full Level 2 qualification which means it is the equivalent of 5 GCSEs at grades A to C

Who awards the qualification?

It will be awarded by City and Guilds

How much does it cost?

It depends on your eligibility.

If you do not have a level 2 qualification then you can get the training for free.

If you already have a level 2 qualification then the training is £130 (plus vat)

In addition the exams are £ 120 (plus vat)

What are the full criteria for getting the free training?

1.  Be employed
2.  Not have an existing Level 2 qualification. Typically 5 GCSE's at grades A to C is counted as a level 2 qualification. 
3.  Be resident in the Northwest
4.  Be resident in the UK for at least three years

How do I prove I am eligible for the free training?

You simply make a self declaration by signing a simple form.

To look at the form click here

How long do the exams take and where do I take them?

Each exam is about an hour and you take them at our training centre in Liverpool. The exams can be taken on an individual basis  at your convenience.

Can I resit exams?

Yes of course you can. There is a small admin charge to cover the cost

Can I test myself before I take an exam to see if I am ready?

Yes we will help you, and give you guidance on your “readiness”.

What is meant by MOS?

MOS stands for Microsoft Office Specialist. It is a qualification given by Microsoft themselves.

So when you get your Diploma you also get Microsoft Qualifications as part of the programme

The exams you take can either be Core or Expert level depending on your knowledge in the subject


What are the parts of the qualification ?

  • Two MOS exams (Outlook and either Word or Excel)
  • A one hour assessment in either Word or Excel
  • A one hour assessment in PowerPoint
  • A one hour assessment in IT Principles
  • An online multiple choice exam in IT Principles

What training do I get ?

  • A two day WORD CORE course
  • A two day EXCEL CORE course
  • A one day OUTLOOK CORE course
  • A one day POWERPOINT CORE course
  • A two day IT PRINCIPLES Course

All the CORE courses are fully Microsoft Approved courses and are preparation for MOS exams but you will only have to take the MOS exams in Outlook and either Word or Excel 

I understand that only 4 days of training are mandatory. Which 4 days are they?

You can choose any 4 days out of the 8.

If I start the programme but change my mind and don’t complete, are there any penalties?

No, we expect that some people will want to “drop out” for a variety of reasons and we have factored that into our thinking.

If my circumstances change and I want to take a break for a while, is that possible?

Yes. You have 4 months in which to complete the programme so there is plenty of flexibility. If you want a longer break than this, then we are always prepared to help where we can. Just speak with your personal mentor.

If I book myself on one of the courses but can’t attend what happens?

As long as you give us adequate notice (5 working days) its not a problem. We need to guard against people booking places willy nilly and then not turning up and in the process denying others a place on the course. So we reserve the right to charge a small admin charge if you don’t give us adequate notice (5 working days).
Sound fair?

Why is this just Microsoft Office ?

This is a new qualification and there are many modules that can be taken,  However we, at Software Generation, have selected Word, Excel, PowerPoint and Outlook as the key modules because we believe these will suit most employees

Why do I have to choose between Word and Excel ?

We have made the decision that the best way to gain the qualification is to choose one of these for the MOS qualification along with Outlook.   If you wish you can take both Word and Excel at MOS level but you will have to pay for the extra MOS exam.

Can I take the expert Word or Excel training and MOS exam instead of the Core ?

Yes and then you can take either MOS CORE or MOS EXPERT exams as you wish.

Where is the training ?

The courses are all at our Liverpool training centre at the moment but we shall be holding some at our Preston Branch.  If you have more than 6 candidates who can work together then talk to us about a special arrangement for them were the training could be anywhere in the northwest

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